For Buyers
- How to place a custom order?
- Understanding Fabric Qualities (Basic vs Premium).
- How to track my parcel via Tracking ID?
- Changing shipping address after order.
Tip: Check your email/SMS for order updates.
For Creators
- Uploading designs using Direct Image URLs.
- Setting your Profit/Royalty (20-500 PKR).
- Account Activation: Why do I need to pay 500 PKR?
- Design dimensions for high-quality printing.
Note: Use PNG files with transparent backgrounds.
Payments & Payouts
- How to submit a TRX ID for verification?
- Withdrawal rules (Minimum 500 PKR balance).
- Supported Wallets: EasyPaisa & JazzCash.
- What if my withdrawal is rejected?
Payouts are processed within 48 hours.
Account Deletion
Want to leave Al-fain and wipe your data?
- Email us at help@al-fain.pk
- Provide your registered Email & Phone number.
- Data is wiped within 3 business days.
Action is permanent and cannot be undone.